Privacy Policy

This Privacy Policy describes how LovelyGen ("we", "us", or "our") collects, uses, stores, and protects information when you use our website and services (the "Service"). By using the Service, you consent to the practices described in this Policy.

Contact for privacy inquiries: info@lovelygen.com

1. Information We Collect

1.1 Information You Provide

We may collect:

• Account information (email address, password, username if applicable)
• Uploaded facial images and other reference media you submit for generation
• Generated videos and associated metadata
• Payment-related information processed by our third-party payment providers (we do not store full card details)
• Communications you send to us (support requests, etc.)

1.2 Information Collected Automatically

• IP address, browser type, device information, operating system
• Usage data (pages visited, features used, generation history, timestamps)
• Cookies and similar tracking technologies
• Log data and diagnostic information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your generations and deliver results to your account
• Manage your account and process payments
• Improve, personalize, and develop the Service (including through anonymized and aggregated data)
• Communicate with you about the Service, updates, or support
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our Terms

3. Data Retention

Uploaded facial images and generated videos are retained for as long as your account remains active. You may request deletion of your account at any time by contacting us.

Upon account deletion or termination, we will delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, security, or legitimate business purposes.

Anonymized and aggregated data may be retained indefinitely for service improvement, analytics, and research purposes.

4. Sharing of Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers who assist us in operating the Service (hosting, payment processing, analytics, email delivery) under confidentiality obligations
• When required by law, legal process, or governmental request
• To protect the rights, property, or safety of LovelyGen, our users, or the public
• In connection with a business transfer (merger, acquisition, etc.), subject to appropriate protections
• With your consent or at your direction

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

6. Security

We implement reasonable technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk and that we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information.

To exercise any applicable rights, or to request account deletion, contact us at info@lovelygen.com. We will respond within a reasonable timeframe. Note that deletion of your account will also delete associated uploaded faces and generated videos.

8. Third-Party Services

The Service may integrate with third-party services (payment processors, hosting providers, analytics tools). These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third parties.

9. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Transfers

Your information may be processed and stored in countries other than your own. By using the Service, you consent to the transfer of your information to locations where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect changes. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@lovelygen.com