Refund Policy

This Refund Policy applies to all purchases made through the LovelyGen Service and forms part of our Terms of Service.

1. All Sales Are Final

ALL PURCHASES OF CREDITS, GENERATIONS, SUBSCRIPTIONS, PACKAGES, OR ANY OTHER PAID FEATURES ARE FINAL AND NON-REFUNDABLE.

Due to the digital and instantaneous nature of the Service (AI-generated content is created and delivered immediately upon request), we do not offer refunds, returns, exchanges, or credits of any kind once a purchase has been completed.

By completing a purchase, you acknowledge and agree that you are buying a digital product that is delivered electronically and that you waive any right to a refund to the maximum extent permitted by applicable law.

2. No Exceptions

Refunds will not be provided for any reason, including but not limited to:

• Dissatisfaction with the quality, style, or content of generated videos
• Unexpected or imperfect AI generation results
• Technical issues on the user's device, internet connection, or browser
• Failure to use purchased credits or generations
• Change of mind or accidental purchase
• Account termination for violation of Terms or Content Policy
• Any other reason whatsoever

This policy is absolute.

3. Chargebacks and Payment Disputes

Initiating a chargeback, payment dispute, or reversal with your bank or payment provider after purchasing from LovelyGen constitutes a material breach of these Terms.

In the event of a chargeback or dispute:

• Your account will be immediately and permanently terminated
• All remaining credits and access will be revoked without compensation
• We reserve the right to pursue recovery of the disputed amount plus any associated fees, costs, and damages
• We may share relevant account and transaction data with payment processors, banks, and collection agencies as needed

4. Service Availability and Technical Issues

While we strive to maintain high availability, the Service is provided "as is". Temporary outages, failed generations due to system load, model limitations, or other technical factors do not entitle you to a refund.

If a generation completely fails to produce any output file due solely to a verifiable server-side error on our end, you may contact us at info@lovelygen.com. We may, at our sole and absolute discretion, choose to re-credit the generation or take other remedial action. This is a goodwill gesture only and does not create any obligation or exception to the no-refund rule.

5. Subscriptions (if applicable)

If subscription plans are offered, they renew automatically unless cancelled before the renewal date. No partial refunds are provided for unused portions of a subscription period. Cancellation stops future renewals but does not refund the current period.

6. Contact Regarding Billing

If you believe there has been an unauthorized charge or a genuine billing error (for example, a double charge for the same purchase), contact us promptly at info@lovelygen.com with full transaction details. We will investigate and, if we determine in our sole discretion that an error occurred on our side, we will correct it. This does not alter the general no-refund policy for completed, properly processed purchases.

7. Your Acknowledgment

By making any purchase on LovelyGen, you expressly acknowledge that:

• You have read and understood this Refund Policy
• You understand that all sales are final and non-refundable
• You waive any claims for refunds, chargebacks, or related remedies to the fullest extent permitted by law
• You accept full responsibility for reviewing the Service description and this Policy before purchasing

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect upon posting. Continued use of the Service after changes constitutes acceptance.

9. Contact

For any billing-related questions: info@lovelygen.com